WE ANSWER YOUR QUESTIONS
THE MOST FREQUENTLY ASKED QUESTIONS:
IF YOU DON´T GET ANSWERS TO YOUR QUESTIONS BELOW - PLEASE CONTACT US AND WE WILL HELP YOU!
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HOW DO I KNOW WHAT SIZE I SHOULD ORDER FOR MY DOG?
MEASURE AROUND THE DOG'S CHEST AND NOTE THE MEASUREMENT. IF YOU HAVE A DOG OF LARGER BREED, YOU ADD 2 - 3 CM TO BE SURE THAT YOU GET THE RIGHT SIZE. IF YOU END UP IN A MEASURE BETWEEN TWO SIZES, WE RECOMMEND THAT YOU CHOOSE THE LARGER SIZE.
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CAN I RETURN THE HARNESS IF I ORDERED A SIZE THAT DOES NOT FIT, AND CHANGE TO ANOTHER SIZE?
ABSOLUTELY! IT IS FREE OF CHARGE TO RETURN OUR PRODUCTS. BUT THE PRODUCT MUST NOT BE USED WHEN RETURNED. BUT TRYING A HARNESS IS OK.
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THE BUCKLE ON THE HARNESS SLIDE, WHY?
WHEN YOU HAVE USED THE HARNESS FOR A TIME, YOU CAN NOTICE THAT YOU HAVE TO REPLACE THE HARNESS AGAIN. IT MAY BE DUE TO SEVERAL CAUSES.
* WHEN THE HARNESS IS NEW, THE STRAPS ARE A LITTLE STIFFER AND THEY SOFTEN WITH TIME. THEN YOU MAY NEED TO ADJUST THE HARNESS AS WELL.
* DOG'S NATURAL FAT IN THE FUR IS TRANSFERRED TO THE BELT. WASH THE PRODUCT IN 40 DEGREES WITH DETERGENT SO THE GREASE DISAPPEARS.
* YOU HAVE BOUGHT TOO LARGE SIZE FOR YOUR DOG. IF THE HARNESS IS TIGHTENED ON THE SHORTEST OPTION AND THE HARNESS IS STILL HANGING ON THE DOG, THEN IT IS TOO BIG. CONTACT YOUR DEALER AND REPLACE SIZE.
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HOW SHOULD THE HARNESS BE ATTACHED TO THE DOG?
THE HARNESS SHOULD BE COMFORTABLE ON YOUR DOG. YOU SHOULD BE ABLE TO GET YOUR PALM BETWEEN THE BUCKLE AND YOUR DOG, AND TWO FINGERS UNDER THE STRAPS.
THE HARNESS SHOULD MOVE WITH THE DOG. BUT IF THE HARNESS IS TURNED AND TOO LOOSE SO THAT THE HARNESS MOVES OVER THE FRONT LEG, THEN YOU TIGHTEN THE STRAPS A LITTLE MORE.